I do not receive responses from the support team. Why?
There are a limited number of reasons
1. Please check your spam email folders.
2. Your message may not be about a technical issue. Please use the feature request form if you have feature or improvement requests.
3. Your request may be related to form rework. Please contact the Professional Services.
I have installed Easy Contact Forms, but I do not receive messages. What did I do wrong?
First, check if outgoing messages are sent if all the email address fields are blank. In this case your default wp admin address will be used. (The only place where you should fill the address is your form primary receiver email). If you do not see any messages, check your WordPress email settings. If you begin receiving messages, then step by step add more addresses and names.
Does your plugin support date, file upload, or NNN field type?
All the field types, which are currently supported by the plugin are listed here
Which phone formats are supported?
Phone format regular expression is found on the Easy Contact Forms (Web) -> Settings page.
I click on the links to add the fields to the email template, but nothing happens.
This issue occurs occasionally with Internet Explorer 9. Unfortunately, we could not reproduce it, so at this moment we have no idea how to fix it. Please try using Firefox or Chrome for now.
I tried putting a reCaptcha field on the form, but it never showed up (not in the preview and not in the saved form on the web page.)
Open the Set reCatpcha options panel. You will find a link where you can get reCaptcha private and public keys for your site. It will take up to a minute. Insert the public and private keys into the corresponding fields. Please make sure that you do not insert a public key into the private key field and vice-versa. Avoid inserting extra symbols and spaces
When I press the submit button the form returns Error. Status=0 error.
You will most likely see this error message because the site domain names in WP Settings Word Press Address (URL) and Site Address (URL) fields are different. Several browsers take this a security issue and do not allow normal form sending. The best way to fix this issue is to set equal domain names in both fields. Another way is to try to set the Fix Status = 0 checkbox on the ECF Settings page. In this case the form submission function in the form preview may stop working correctly.
I deleted the placeholder users and now it just says “Please Log in” and I can no longer making any changes
You will see this message because you have deleted the user with admin credentials. The simplest way is just to reinstall the plugin. WARNING: this will delete your Easy Contact Forms settings. If you already have important information entered, please contact our support team.
After reactivating the plugin please add a new user, enter your contact data and assign the Super Admin role to that user.
I have created a form, but no what I do, the submit button will not display
Most probably your theme does not support loading wp_enqueue_script function when it loads shortcode content. The simplest way to check is to open the page html source and to try to find a file ‘easy-contact-forms-forms.(version).js’. If you do not find the file, try to go to the Settings Page and select the Fix JS loading check-box. That may fix this issue. If, after that, it is still not fixed, that means that there are other compatibility issues. We wish you every success in trying other contact from plugins.
I hired/asked a programmer to rework the plugin, but after that it stopped working. Can you help?
Unfortunately, we do not handle such requests. However, we may recommend installing a stable version from wordpress.org
Your newer version does not work with my own plugin or code, but it worked OK with the previous
The application is under active development now. Unfortunately, at this stage we do not guarantee any backward compatibility.
How do I get the form I just created to appear on a page
Please watch the Introduction Tutorial.